Privacy Policy
Introduction and Scope
At Twinklelyt, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our blockchain maintenance services. We've written this in plain language because transparency shouldn't require a law degree to understand.
Our commitment to privacy isn't just about compliance with Taiwan's Personal Data Protection Act — it's about building trust with every client who chooses to work with us. When you share your information with Twinklelyt, you're placing confidence in our ability to handle it responsibly.
Information We Collect
Information You Provide Directly
We collect information when you reach out to us through our contact forms, request consultations, or engage our blockchain maintenance services. This typically includes your name, email address, company information, and details about your blockchain infrastructure needs.
- Contact details including name, email, phone number, and business address
- Company information and role within your organization
- Technical details about your blockchain systems when requesting maintenance services
- Communication preferences and service requirements
- Payment information for invoicing purposes (we don't store credit card details)
Automatically Collected Information
Like most websites, we collect some information automatically when you visit twinklelyt.com. This helps us understand how people use our site and improve the experience for everyone.
- IP address and general location information
- Browser type, operating system, and device information
- Pages visited and time spent on our website
- Referral sources that brought you to our site
How We Use Your Information
We use your information to provide our blockchain maintenance services and communicate with you about your account. But let's be specific about what this actually means in practice.
We never sell your personal information to third parties or use it for purposes unrelated to our blockchain maintenance services.
- Responding to your inquiries and providing customer support
- Delivering blockchain maintenance services and technical consulting
- Sending service updates, maintenance schedules, and important account information
- Improving our website functionality and user experience
- Complying with legal obligations and protecting against fraud
- Sending occasional updates about new services that might interest you (with your permission)
Data Sharing and Third Parties
We work with a limited number of trusted service providers to deliver our blockchain maintenance services effectively. These relationships are governed by strict data processing agreements that require the same level of protection we provide.
Service Providers We Work With
- Cloud hosting services for website functionality and data storage
- Email service providers for client communications
- Payment processors for invoice handling (based in Taiwan)
- Analytics tools to understand website performance
We may also share information when required by law, to protect our rights, or in connection with a business transaction. However, we'll always notify you if such circumstances arise, unless prohibited by law.
Your Rights and Control
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.
Access Your Data
Request a copy of all personal information we have about you, including how it's been used and shared.
Correct Information
Update or correct any personal information that's inaccurate or incomplete in our records.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and ongoing service obligations.
Restrict Processing
Limit how we process your information while maintaining essential service functionality.
Data Portability
Receive your personal information in a structured format for transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or withdraw consent for non-essential data processing activities.
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and work with you to address your request promptly. You won't be charged for reasonable requests, though we may ask for identification to verify your identity.
Data Security and Protection
Protecting your information is fundamental to our business. We implement multiple layers of security measures designed to prevent unauthorized access, alteration, or disclosure of your personal data.
- SSL encryption for all data transmitted between your browser and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting who can view personal information
- Secure data centers with physical and digital protection measures
- Regular staff training on data protection and privacy practices
- Incident response procedures for addressing any security concerns
While we implement industry-standard security measures, no system is completely immune to security threats. If we become aware of any data breach affecting your personal information, we'll notify you promptly and take immediate steps to minimize any potential impact.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how it's used.
Retention Periods
- Contact inquiries: 2 years from last contact
- Client service records: 7 years after service completion (tax law requirement)
- Website analytics data: 26 months maximum
- Marketing communications: Until you unsubscribe or request deletion
- Legal compliance data: As required by applicable Taiwan regulations
When retention periods expire, we securely delete or anonymize your personal information. If you request deletion before these periods expire, we'll honor your request unless we have legal obligations to retain the information.
International Data Transfers
While Twinklelyt operates primarily from Taiwan, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.
Any international data transfers are conducted under strict data processing agreements that maintain the same level of protection required under Taiwan law.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how people interact with our content. Most of these are essential for basic website functionality.
- Essential cookies for website functionality and security
- Analytics cookies to understand visitor behavior and improve our site
- Preference cookies to remember your settings and choices
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates, such as clarifications or formatting changes, will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach us through any of the following methods:
For privacy-specific inquiries, please include "Privacy Policy Question" in your email subject line. We typically respond to privacy-related questions within 2-3 business days.